Terms of service

Overview
This website is operated by Edenjungle, Lda., trading as Tizi Studio, with its registered address at Calçada da Ajuda 179, 1300-011 Lisboa, Portugal (NIF 519412141). Throughout the site, the terms “we”, “us” and “our” refer to Edenjungle, Lda. By using this site or purchasing from us, you agree to the following terms.

Online store terms
By agreeing to these terms, you confirm that you are at least the age of majority in your country of residence.

Products
All rugs sold through this store are handmade, so slight variations in pattern, colour, texture and size are normal and part of each piece’s character. Photos are as accurate as possible, but colours may look slightly different depending on your screen. Every rug is one of a kind and available in a single quantity.

Prices
Prices are shown in euros. We may change prices at any time, but the price that applies to your order is the one shown when you place it.

Delivery
We ship within the European Union only. Delivery is free and takes 10–20 business days from your order. See our shipping policy for details.

Right of withdrawal
You have 14 days from delivery to cancel your purchase without giving a reason. Return shipping is paid by the customer. See our refund policy for how to return a rug.

Your statutory rights
Nothing in these terms affects your rights under Portuguese and European consumer law, including the legal guarantee of conformity.

Complaints book
You can submit a complaint through the electronic complaints book (Livro de Reclamações) at www.livroreclamacoes.pt.

Alternative dispute resolution
In the event of a dispute, you may contact an alternative consumer dispute resolution entity, in accordance with Law no. 144/2015 of 8 September: Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL), www.centroarbitragemlisboa.pt, juridico@centroarbitragemlisboa.pt. For more information, see the list of entities at www.consumidor.gov.pt.

Governing law
These terms are governed by the laws of Portugal.

Contact
Questions about these terms can be sent to contact@tizistudio.com.