Refund policy

Returns
You have 14 days from the day your rug is delivered to change your mind, for any reason. To start a return, email us at contact@tizistudio.com with your order number.
Once you have told us, please send the rug back within 14 days. Return shipping costs are paid by the customer. We are happy to recommend a carrier suited to the size of your rug.

Condition of returned rugs
You are welcome to unroll and inspect your rug, as you would in a shop. Please send it back clean, rolled (not folded) and well protected for transport. If a rug is returned damaged, stained or showing wear beyond what is needed to inspect it, we may deduct the loss in value from your refund.

Refunds
We refund the price of the rug, including the original delivery cost, within 14 days of receiving your return request. We may wait until the rug is back with us before issuing the refund. Refunds are made to your original payment method.

Exchanges
Every rug is one of a kind, so we cannot exchange it for the same design. If you would prefer a different piece, return the original and place a new order.

Damaged or incorrect items
If your rug arrives damaged or is not the one you ordered, email us as soon as possible with your order number and photos. In that case, we cover the return shipping and will put it right at no cost to you.

Questions
Contact us at contact@tizistudio.com for any questions about returns and refunds.